30-day No-hassle Returns

Registration is valid within 30 days of purchase, and the warranty period is extended to 24 months

You are eligible to replace a product under warranty if any of the following conditions apply:

1. If the product is damaged during shipping and you have received the order information and proof of damage

2.The product is not as described in one or more respects

3.The defect of the product makes it unusable, and the defect is not caused by human damage, misuse, improper handling or force majeure

Warranty includes:

1.The warranty is limited to the first purchaser only and is non-transferable.

2.Service or maintenance within the warranty period can only be operated by brand authorized personnel.

3.If the staff detects any man-made physical damage and/or misuse, the warranty will be void.

4.The maximum claim accepted by the company will depend on the maximum price and original proof of purchase.

5.During the warranty period, in case of unforeseen circumstances and the customer is unable to provide replacement parts, a commercial solution will be calculated in accordance with the company's current depreciation regulations instead of maintenance, which is also binding on the buyer.

Warranty does not cover:

1.This product is sold from second-hand markets, unauthorized establishments/websites and other knockoff stores.

2. Purchase is for resale.

3.Not the first buyer of the product.

4.The same order has been replaced or refunded for free.

5.Damage caused by abuse, accident, misuse, water damage, flood, fire or any external cause.

6.Damage caused by improper installation, mishandling, or failure to follow instructions or manuals.

7.Damage caused by unauthorized modification or disassembly not in accordance with the instructions or manual.

8.Damage caused by any repair or service performed by unauthorized employees or companies.

9.Damage caused by unauthorized modification of the circuit, mismatching or misuse of batteries and chargers.

10.Damage caused by reliability and compatibility issues caused by the use of unauthorized third-party components.

11.Loss of product or corruption of data

12.Any software program, whether purchased with the product or subsequently installed.

*Additionally, we reserve the right to disclaim warranty for any product or service obtained and/or used in violation of the laws of any country.


How to get service:

1.The defect of the product makes it unusable, and the defect is not caused by human damage, misuse, improper handling or force majeure.

2.When contacting the service support center, please attach [order information + product questions, it is best to provide videos or pictures].Our team will reply within 24 hours and provide support to your satisfaction.

3.Contact us: KettleServices@outlook.com